Terms of Service

These Terms govern access to EZSocial, an EZSolutions platform (collectively, “EZSolutions,” “we,” “us,” or “our”). By requesting access, activating an account, or using EZSocial, you agree to these Terms and acknowledge the Privacy Policy. If you use EZSocial for an organization, you represent that you are authorized to bind that organization.

EZSocial is a business social-content workspace for company context, media management, AI-assisted copy and media creation, review, scheduling, publishing connections, usage reporting, and role-based support.

You must be at least 18 years old and legally able to enter a contract. Access requests require moderator review and do not guarantee an account. You must provide accurate information, protect credentials, and notify us of suspected unauthorized use.

Roles have different authority. Administrators manage platform accounts and operations. Moderators manage client accounts and may enter a client workspace to provide authorized support. Clients use their assigned company workspace. You may not evade role restrictions, impersonate another person without authorization, or share a staff account. We may disable or remove accounts to protect the service, enforce these Terms, honor a customer instruction, or comply with law.

You retain ownership of content you submit, including company information, prompts, copy, images, video, logos, tags, websites, and social-post instructions (“Customer Content”). You grant us and our service providers a limited license to host, copy, transform, analyze, transmit, and display Customer Content only as needed to provide, secure, support, and improve your organization's configured service.

You represent that you have the rights and permissions needed for Customer Content and connected accounts. Do not submit unlawful, infringing, deceptive, abusive, malicious, highly sensitive, or regulated information unless your written service agreement expressly permits it. You are responsible for reviewing content before it is scheduled or published.

EZa can use company profiles, prior prompts, selected media, user tags, AI-detected descriptions, saved memory, slogans, websites, themes, and scheduling context to draft copy or generation prompts. When you ask EZa to suggest ideas, it can also review the tags and descriptions of media saved in the Media Station (not only media you select) to propose post ideas and reference media; suggestions are optional, and you should review them before use. Image and video services may create multiple results, and generated or analyzed media may be stored in the company Media Station even if it is not selected for a post.

AI output can be inaccurate, incomplete, biased, unexpected, or similar to content produced for others. Output is not professional, legal, financial, or other expert advice. You must verify facts, permissions, brand claims, spelling, likenesses, disclosures, and platform compliance. We do not guarantee that output is unique, protectable, available, or fit for a particular purpose.

You authorize EZSocial to store connection credentials securely and act on your instructions when you connect a social account or schedule a post. External platforms control their APIs, policies, availability, and final presentation. A scheduled time is an instruction, not a guarantee of delivery. Connections may expire, publishing may fail, and platform rendering may differ from previews. You remain responsible for checking final content and delivery status.

The private EZSocial test channel simulates delivery and does not publish to a public network.

You may not: violate law or third-party rights; upload malware; probe or bypass security, tenant boundaries, rate limits, or access controls; scrape or overload the service without permission; use the service for spam, harassment, fraud, deceptive impersonation, or prohibited surveillance; reverse engineer, decompile, copy, or redistribute the service, its software, interface, prompts, or other protected portions except where law forbids restriction; or use generated content in a way that violates a connected platform’s rules.

Usage and cost reports are restricted operational tools for authorized moderators, including while a moderator is supporting a selected client. They are not exposed to ordinary client sessions. Estimates are based on recorded tokens, generated units, seconds, and configured rates; they are not provider invoices and may differ from actual third-party charges. Fees, service levels, credits, and payment terms, if any, are governed by a separate order or service agreement.

Features may be preview, beta, queued, delayed, changed, or discontinued. We may perform maintenance and do not promise uninterrupted or error-free service. Background generation can continue after you leave a page.

Each party must protect the other party’s non-public information using reasonable care. Our handling of personal information is described in the Privacy Policy. No security measure is perfect; you must use appropriate content, permissions, and account practices for your risk level.

You may stop using the service. Authorized administrators or moderators may disable or delete accounts within their permitted scope. We may suspend or terminate access for security risk, misuse, nonpayment under a separate agreement, legal requirements, or material breach. Account deletion is designed to remove associated application records and company-owned storage objects, subject to legal obligations, shared records, provider retention, and limited non-identifying audit evidence.

To the maximum extent permitted by law, EZSocial and AI-generated output are provided “as is” and “as available,” without implied warranties of merchantability, fitness, non-infringement, accuracy, or uninterrupted operation. We are not responsible for external platforms, user instructions, Customer Content, or decisions made from generated output.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Any aggregate liability limitation in a signed order or service agreement controls; otherwise, liability is limited to amounts paid for EZSocial in the twelve months before the event giving rise to the claim, except where such a limitation is prohibited.

We may update these Terms as the product, providers, or law changes. We will revise the effective date and provide additional notice when required. Continued use after an effective update constitutes acceptance where permitted; material changes may require renewed acceptance.

Questions or legal notices may be sent to admin@ezsolutions.com. Governing law and dispute terms in an applicable signed service agreement control; otherwise applicable law determines those issues.